Support
We’re here to help
A real person reads every message. Tell us what’s going on and we’ll get back to you.
Response time
Within 24 hours
Need help right now?
Support isn’t an emergency service. If you’re in danger, call your local emergency number, or see crisis lines.
Common questions
How do I reset my password?
Send us a message from the email on your account with the topic “Account & sign-in” and we’ll help you get back in.
How do I delete my data?
Go to Settings → Privacy & data. You can clear your chat history or permanently delete your account and everything in it.
Why did Lumina say it can’t help with something?
Lumina focuses on emotional wellbeing and won’t diagnose conditions or advise on medication. For those, please talk to a health professional.
I’ve hit my daily message limit.
Limits reset at midnight UTC. Higher plans include more messages, and inviting friends earns bonus Standard time.
How do I pay for a plan?
Choose Basic, Standard or Premium on the Pricing page. In Nigeria you pay in naira through Paystack; everywhere else in US dollars through Paddle. Subscriptions bought through Paddle can be managed or canceled anytime under Settings → Manage subscription.