The ground rules

These Terms & Conditions (“Terms”) are an agreement between you and MindNest (“we”, “us”) for your use of the MindNest app, website and related services (the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the Service.

MindNest is a self-help and wellness tool. It is not a medical device, and it does not provide therapy, counselling, diagnosis, treatment or medical, nutritional or fitness advice. Lumina is an artificial intelligence, not a human and not a licensed professional, and what it says may be inaccurate, incomplete or unsuitable for you.

Always seek the advice of a qualified health professional about any medical or mental health condition, before changing medication, diet or exercise, and never delay or disregard professional advice because of something you read in MindNest.

MindNest is not for emergencies. We do not monitor conversations in real time and cannot send help. If you or someone else is in immediate danger, call your local emergency number. Crisis lines for your country are always shown in the app and on our Safety page.

• You must be at least 18 years old and able to form a binding contract.
• Give accurate information and keep your password secret. You are responsible for activity on your account.
• One person per account. Accounts are personal and may not be sold or transferred.
• Tell us at security@mindnesthq.site straight away if you think your account has been compromised.

New accounts get a 7-day trial with Standard features. After that you can keep using the Free plan, or choose a paid plan once they are available. Features and message limits for each plan are described on our Pricing page.

• Paid plans renew automatically at the end of each billing period until you cancel. You can cancel at any time and keep access until the end of the period you’ve paid for.
• Prices may vary by region and include or exclude taxes as shown at checkout. We will give you notice before any price change applies to you.
• Except where required by law (including statutory cooling-off rights), payments are non-refundable. If something went wrong, contact support and we’ll do our best to make it right.
• Coins, streaks and referral bonuses are rewards inside the app. They have no cash value and cannot be exchanged or transferred.

To keep MindNest safe for everyone, you agree not to:

• Use the Service for anything unlawful, harmful, harassing or abusive.
• Try to make Lumina produce content that is illegal, sexual involving minors, or that promotes violence or self-harm to others.
• Access, probe or disrupt the Service, other accounts or our systems without permission, or get around rate limits or plan limits.
• Scrape, copy, reverse engineer or resell any part of the Service, or use it to build a competing product or train AI models.
• Impersonate anyone, or create accounts by automated means.

You own what you write and log in MindNest (“Your Content”). You give us a limited, worldwide, non-exclusive licence to store, process and transmit Your Content only as needed to provide the Service to you, including sending it to our AI provider to generate replies. This licence ends when you delete the content or your account, except for copies held in backups for a short time.

AI-generated replies, insights and letters are provided for your personal use. Please don’t rely on them as professional advice.

The Service, including the MindNest name and logo, design, text, generated music and sounds, and software, belongs to us or our licensors and is protected by law. We give you a personal, revocable, non-transferable licence to use the Service for its intended purpose. Music and soundscapes are either created by MindNest or streamed from Creative Commons Zero (public domain) sources and credited where applicable.

You can stop using MindNest and delete your account at any time from Settings → Privacy & data. Deleting your account permanently removes your data as described in our Privacy Policy.

We may suspend or close an account that breaks these Terms, puts other people or the Service at risk, or where the law requires it. Where reasonable, we will tell you why and give you a chance to respond.

We are always improving MindNest, so features may change. We may update these Terms from time to time. If a change is material, we will let you know in advance by email or in the app. Continuing to use the Service after the change takes effect means you accept the updated Terms.

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties, express or implied, including fitness for a particular purpose, accuracy of AI-generated content, or that the Service will be uninterrupted or error-free. Nothing in these Terms limits rights you have under consumer protection laws that cannot be excluded.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or goodwill, arising from your use of the Service. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim, or USD 50. Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded by law.

These Terms are governed by the laws of the Federal Republic of Nigeria. Before starting any formal dispute, please contact us at support@mindnesthq.site so we can try to resolve it informally. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and can bring claims in your local courts.

Questions about these Terms? Email support@mindnesthq.site or use our support form.